Bilingual Customer Onboarding Specialist

Please note that French/English language skills are required for this job.

Onboarding experience for SaaS products is a strong asset.

Highlights

• Remote work environment

• Competitive compensation and benefits, ranging from $53,000 to $65,000 based on experience, plus RRSP matching

• Flexible time-off policy fostering work-life harmony

• Comprehensive medical and dental benefits, including mental health and wellness

• A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth

  
  

WE NEED

We’re looking to hire a Customer Onboarding Specialist to join our growing team.

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers, and are responsible for setting them up for success on our platform from day one. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have signed on, you’ll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.

YOU LOVE

• Being the first point of contact for new customers and creating an exceptional onboarding experience for them

• Solving complex problems and have a keen attention to detail

• Interfacing with external vendors and managing the workflow and communication between all parties, both internal and external

• Keeping quality documentation and process flows up-to-date

• Effectively and consistently communication project status updates and deadlines to the customer and internal teams

• Providing support to existing customers

• Analyzing Data

  
  

YOU HAVE

• 1-3 years experience in a role where you directly interacted with customers, ideally executing implementation

• A demonstrated track record with project or timeline-based delivery management

• An acute attention to detail that keeps everyone aligned and everything on schedule

• Incredible communication skills with the ability to explain complex topics through both verbal and written means (French and English)

• An energetic and up-beat personality with a keen desire to see everyone succeed

• The ability to work independently and as part of a team, while managing multiple tasks and projects effectively

• Strong technical skills with a data-centric mindset

• The ability to speak and write in both English and French (this would be an asset, but not required)

  
  

WE OFFER

• A dynamic team of professionals dedicated to building a solid foundation for our growing business

• A flexible work environment that allows for remote work

• A competitive compensation package, including a base salary that’s aligned with your experience

• A comprehensive benefits package and flexible spending account to support you and your family’s health and wellness

• Company RRSP matching

• A flexible time off policy, including sick and personal days to care for your health and well-being

• Tuition reimbursement opportunities to support your professional development

• Opportunities to give back by participating in various philanthropic programs and activities

• Engaging company events and activities that promote team spirit and foster positive relationships within the organization

• A full - time permanent position, as we are seeking a long- term employment commitment

• Real growth opportunities, amidst our ongoing expansion and continuous development